Netgear tech support blows

They may make great products, but Netgear’s email tech support is probably the worst I’ve ever encountered in the tech industry.

They just told me to contact the HomePlug Powerline Alliance to obtain a firmware update for a Netgear product. Seriously!

They also seem to have problems remembering their own names over there. Eric had become Fred by the end of the most recent email.

Leave a Reply